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<chapter id="HDRWQ76">
  <title>Troubleshooting</title>

  <para>This chapter explains how to investigate and solve some problems you can sometimes encounter when working with AFS files. To
  use the instructions, find the heading that describes your problem or matches the error message you received.</para>

  <sect1 id="HDRWQ77">
    <title>Problem: Cannot Access, Copy, or Save File</title>

    <para><indexterm>
        <primary>troubleshooting</primary>

        <secondary>inability to access, copy or save file</secondary>
      </indexterm> <indexterm>
        <primary>files</primary>

        <secondary>inability to access, copy or save</secondary>
      </indexterm> <indexterm>
        <primary>saving files</primary>

        <secondary>inability to</secondary>
      </indexterm> <indexterm>
        <primary>copying</primary>

        <secondary>files, inability to</secondary>
      </indexterm> <indexterm>
        <primary>directories</primary>

        <secondary>inability to access</secondary>
      </indexterm> <indexterm>
        <primary>access to AFS filespace</primary>

        <secondary>failures, troubleshooting</secondary>
      </indexterm></para>

    <orderedlist>
      <listitem>
        <para><anchor id="LINOSAVE-TOKENS" />Issue the <emphasis role="bold">tokens</emphasis> command to verify that you have valid
        tokens. For complete instructions, see <link linkend="HDRWQ30">To Display Your Tokens</link>. <programlisting>
   % <emphasis role="bold">tokens</emphasis>
</programlisting></para>

        <itemizedlist>
          <listitem>
            <para>If your tokens are valid, proceed to Step <link linkend="LINOSAVE-FSCHECKS">2</link>.</para>
          </listitem>

          <listitem>
            <para>If your do not have tokens for the relevant cell, or they are expired, issue the <emphasis
            role="bold">klog</emphasis> command to authenticate. For complete instructions, see <link linkend="HDRWQ29">To
            Authenticate with AFS</link>. Then try accessing or saving the file again. If you are not successful, proceed to Step
            <link linkend="LINOSAVE-FSCHECKS">2</link>. <programlisting>
   % <emphasis role="bold">klog</emphasis>
</programlisting></para>
          </listitem>
        </itemizedlist>
      </listitem>

      <listitem>
        <para><anchor id="LINOSAVE-FSCHECKS" />Issue the <emphasis role="bold">fs checkservers</emphasis> command to check the
        status of file server machines. For complete instructions, see <link linkend="HDRWQ41">Checking the Status of Server
        Machines</link>. <programlisting>
   % <emphasis role="bold">fs checkservers &amp;</emphasis>
</programlisting></para>

        <itemizedlist>
          <listitem>
            <para>If the following message appears, proceed to Step <link linkend="LINOSAVE-PERMS">3</link>. <programlisting>
   All servers are running.
</programlisting></para>
          </listitem>

          <listitem>
            <para>Output like the following indicates that your Cache Manager cannot reach the indicated file server machines.
            <programlisting>
   These servers unavailable due to network or server problem:  
   <replaceable>list of machines</replaceable>.
</programlisting></para>

            <para>Issue the <emphasis role="bold">fs whereis</emphasis> command to check if the file you are attempting to access or
            save is stored on one of the inaccessible file server machines. For complete instructions, see <link
            linkend="HDRWQ40">Locating Files and Directories</link>.</para>

            <programlisting>
   % <emphasis role="bold">fs whereis</emphasis> &lt;<replaceable>dir/file path</replaceable>&gt;
</programlisting>

            <para>If your file is stored on an inaccessible machine, then you cannot access the file or save it back to the File
            Server until the machine is again accessible. If your file is on a machine that is not listed as inaccessible, proceed
            to Step <link linkend="LINOSAVE-PERMS">3</link>.</para>
          </listitem>
        </itemizedlist>
      </listitem>

      <listitem>
        <para><anchor id="LINOSAVE-PERMS" />Issue the <emphasis role="bold">fs listacl</emphasis> command to verify that you have
        the permissions you need for accessing, copying, or saving the file. For complete instructions, see <link
        linkend="HDRWQ53">To display an ACL</link>. <programlisting>
   % <emphasis role="bold">fs listacl</emphasis> &lt;<replaceable>dir/file path</replaceable>&gt;
</programlisting></para>

        <para>You need the indicated permissions:</para>

        <itemizedlist>
          <listitem>
            <para>To access, copy, or save a file, you must have the <emphasis role="bold">l</emphasis> (<emphasis
            role="bold">lookup</emphasis>) permission on the directory and on all directories above it in the pathname.</para>
          </listitem>

          <listitem>
            <para>To save changes to an existing file, you must in addition have the <emphasis role="bold">w</emphasis> (<emphasis
            role="bold">write</emphasis>) permission. To create a new file, you must in addition have the <emphasis
            role="bold">i</emphasis> (<emphasis role="bold">insert</emphasis>) and <emphasis role="bold">w</emphasis>
            permissions.</para>
          </listitem>

          <listitem>
            <para>To copy a file between two directories, you must in addition have the <emphasis role="bold">r</emphasis>
            (<emphasis role="bold">read</emphasis>) permission on the source directory and the <emphasis role="bold">i</emphasis>
            permission on the destination directory.</para>
          </listitem>
        </itemizedlist>

        <para>If you do not have the necessary permissions but own the directory, you always have the <emphasis
        role="bold">a</emphasis> (<emphasis role="bold">administer</emphasis>) permission even if you do not appear on the ACL.
        Issue the <emphasis role="bold">fs setacl</emphasis> command to grant yourself the necessary permissions. For complete
        instructions, see <link linkend="HDRWQ54">Changing an ACL</link>.</para>

        <programlisting>
   % <emphasis role="bold">fs setacl  -dir</emphasis> &lt;<replaceable>directory</replaceable>&gt;<superscript>+</superscript> <emphasis
            role="bold">-acl</emphasis> &lt;<replaceable>access list entries</replaceable>&gt;<superscript>+</superscript>
</programlisting>

        <para>If you do not have the necessary permissions and do not own the directory, ask the owner or a system administrator to
        grant them to you. If they add you to a group that has the required permissions, you must issue the <emphasis
        role="bold">klog</emphasis> command to reauthenticate before you can exercise them.</para>

        <para>If you still cannot access the file even though you have the necessary permissions, contact your system administrator
        for help in investigating further possible causes of your problem. If you still cannot copy or save the file even though you
        have the necessary permissions, proceed to Step <link linkend="LINOSAVE-QUOTA">4</link>.</para>
      </listitem>

      <listitem>
        <para><anchor id="LINOSAVE-QUOTA" />If copying a file, issue the <emphasis role="bold">fs listquota</emphasis> command to
        check whether the volume into which you are copying it, or the partition that houses that volume, is almost full. For
        saving, check the volume and partition that contain the directory into which you are saving the file. For complete
        instructions, see <link linkend="HDRWQ39">Displaying Volume Quota</link>. <programlisting>
   % <emphasis role="bold">fs listquota</emphasis>  &lt;<replaceable>dir/file path</replaceable>&gt;
</programlisting></para>

        <para>The command produces output as in the following example:</para>

        <programlisting>
   % <emphasis role="bold">fs listquota /afs/abc.com/usr/terry</emphasis>
   Volume Name     Quota    Used    % Used   Partition 
   user.terry      10000    3400       34%         86% 
</programlisting>

        <itemizedlist>
          <listitem>
            <para>If the value in the <computeroutput>Partition</computeroutput> field is not close to 100%, the partition is not
            almost full. Check the value in the <computeroutput>% Used</computeroutput> field. If it is close to 100%, then the
            volume is almost full. If possible, delete files from the volume that are no longer needed, or ask your system
            administrator to increase the volume's quota.</para>

            <para>If the value in the <computeroutput>% Used</computeroutput> field is not close to 100% (is, say, 90% or less),
            then it is unlikely that you are exceeding the volume's quota, unless the file is very large or the volume's quota is
            small. Contact your system administrator for help in investigating further possible causes of your problem.</para>
          </listitem>

          <listitem>
            <para>If the value in the <computeroutput>Partition</computeroutput> field is very close to 100%, the partition is
            possibly nearly full. However, server machine partitions are usually very large and can still have enough space for an
            average file when nearly full. You can either ask your system administrator about the partition's status, or issue the
            <emphasis role="bold">fs examine</emphasis> command. The final line in its output reports how many kilobyte blocks are
            still available on the partition. For complete instructions, see <link linkend="HDRWQ39">Displaying Volume Quota</link>.
            <programlisting>
   % <emphasis role="bold">fs examine</emphasis>  &lt;<replaceable>dir/file path</replaceable>&gt;
</programlisting></para>

            <para>If there is enough free space on the partition but you still cannot save the file, ask your system administrator
            for help in investigating further possible causes of your problem.</para>
          </listitem>
        </itemizedlist>
      </listitem>
    </orderedlist>
  </sect1>

  <sect1 id="HDRWQ78">
    <title>Problem: Accidentally Removed Your Entry from an ACL</title>

    <para><indexterm>
        <primary>troubleshooting</primary>

        <secondary>accidental removal from ACL</secondary>
      </indexterm> <indexterm>
        <primary>ACL</primary>

        <secondary>accidentally removed yourself</secondary>
      </indexterm></para>

    <orderedlist>
      <listitem>
        <para>If you own the directory from which you have accidentally removed your ACL entry, then you actually still have the
        <emphasis role="bold">a</emphasis> (<emphasis role="bold">administer</emphasis>) permission even if it does not appear on
        the ACL. You normally own your home directory and all of its subdirectories, for instance. Issue the <emphasis
        role="bold">fs setacl</emphasis> command to grant yourself all other permissions. For complete instructions, see <link
        linkend="HDRWQ55">To Add, Remove, or Edit Normal ACL Permissions</link>. <programlisting>
   % <emphasis role="bold">fs setacl  -dir</emphasis> &lt;<replaceable>directory</replaceable>&gt; <emphasis role="bold">-acl &lt;</emphasis><replaceable>your_username</replaceable>&gt; <emphasis
              role="bold">all</emphasis>
</programlisting></para>

        <para>For <replaceable>directory</replaceable>, provide the complete pathname to the directory (for example, <emphasis
        role="bold">/afs/abc.com/usr/</emphasis><replaceable>your_username</replaceable>). This is necessary because AFS cannot
        interpret pathname abbreviations if you do not have the <emphasis role="bold">l</emphasis> (<emphasis
        role="bold">lookup</emphasis>) permission.</para>
      </listitem>

      <listitem>
        <para>If you do not own the directory, issue the <emphasis role="bold">fs listacl</emphasis> to check if any remaining
        entries grant you the permissions you need (perhaps you belong to one or more groups that appear on the ACL). For complete
        instructions, see <link linkend="HDRWQ53">To display an ACL</link>. <programlisting>
   % <emphasis role="bold">fs listacl</emphasis> &lt;<replaceable>dir/file path</replaceable>&gt;
</programlisting></para>

        <itemizedlist>
          <listitem>
            <para>The following message displays the directory's ACL. If you need permissions that no entry currently grants you,
            ask the directory's owner or your system administrator for help. <programlisting>
   Access list for &lt;<replaceable>dir/file path</replaceable>&gt; is
   Normal rights
   <replaceable>list of entries</replaceable>
</programlisting></para>
          </listitem>

          <listitem>
            <para>If the command returns the following error message instead of an ACL, then you do not have the <emphasis
            role="bold">l</emphasis> permission. <programlisting>
   fs: You don't have the required access rights on '<replaceable>dir/file path</replaceable>'
</programlisting></para>

            <para>Ask the directory's owner or your system administrator to grant you the permissions you need. If they add you to a
            group that has the required permissions, you must issue the <emphasis role="bold">klog</emphasis> command to
            reauthenticate before you can exercise them.</para>
          </listitem>
        </itemizedlist>
      </listitem>
    </orderedlist>
  </sect1>

  <sect1 id="HDRWQ79">
    <title>Error Message: "afs: Lost contact with fileserver"</title>

    <indexterm>
      <primary>troubleshooting</primary>

      <secondary>error messages</secondary>
    </indexterm>

    <indexterm>
      <primary>error messages, troubleshooting</primary>
    </indexterm>

    <indexterm>
      <primary>lost contact with fileserver (error message)</primary>
    </indexterm>

    <para>Issue the <emphasis role="bold">fs checkservers</emphasis> command to check the status of file server machines. For
    complete instructions, see <link linkend="HDRWQ41">Checking the Status of Server Machines</link>.</para>

    <programlisting>
   % <emphasis role="bold">fs checkservers &amp;</emphasis>
</programlisting>

    <itemizedlist>
      <listitem>
        <para>If the following message appears, ask your system administrator for assistance in diagnosing the cause of the
        <computeroutput>Lost contact</computeroutput> error message. <programlisting>
   All servers are running.
</programlisting></para>
      </listitem>

      <listitem>
        <para>Output like the following indicates that your Cache Manager cannot reach the indicated file server machines. You must
        wait until they are again accessible before continuing to work with the files that are stored on them. <programlisting>
   These servers unavailable due to network or server problem: 
   <replaceable>list_of_machines</replaceable>.
</programlisting></para>
      </listitem>
    </itemizedlist>

    <indexterm>
      <primary>connection timed out (error message)</primary>
    </indexterm>
  </sect1>

  <sect1 id="Header_155">
    <title>Error Message: "<replaceable>command</replaceable>: Connection timed out"</title>

    <para>Issue the <emphasis role="bold">fs checkservers</emphasis> command as described in <link linkend="HDRWQ79">Error Message:
    afs: Lost contact with fileserver</link>. <indexterm>
        <primary>you don't have the required access rights (error message)</primary>
      </indexterm></para>
  </sect1>

  <sect1 id="Header_156">
    <title>Error Message: "fs: You don't have the required access rights on '<replaceable>file</replaceable>'"</title>

    <para>You do not have the ACL permissions you need to perform the operation you are attempting. If you own the directory and
    have accidentally removed yourself from the ACL, see <link linkend="HDRWQ78">Problem: Accidentally Removed Your Entry from an
    ACL</link>. Otherwise, ask the directory's owner or your system administrator to grant you the appropriate permissions.
    <indexterm>
        <primary>afs: failed to store file (error message)</primary>
      </indexterm> <indexterm>
        <primary>failed to store file (error message)</primary>
      </indexterm></para>
  </sect1>

  <sect1 id="Header_157">
    <title>Error Message: "afs: failed to store file"</title>

    <para>Follow the instructions in <link linkend="HDRWQ77">Problem: Cannot Access, Copy, or Save File</link>.</para>
  </sect1>
</chapter>