The WebIssues Client Manual
Desktop client for the WebIssues system
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## Working with issues

### Viewing the list of issues

When you double click a folder in the Main Window, a Folder Window will appear showing the list of all issues in that folder.

You can change the sorting order by clicking on the column's header. You can also choose the displayed columns by selecting Tools → Configure Columns. Even if some columns are not visible, you can still see all attributes of an issue by holding the mouse pointer over it for a while.

You can filter the displayed issues by selecting Edit → Change Filter and defining filter's conditions. You can also select a predefined filter from the Filter dropdown list. To quickly filter issues by name simply enter the searched text in the Quick Search text box.

You can print a report containing the list of issues or export it as a document in HTML or PDF format. You can also export the list as a file in CSV format which can be imported into a spreadsheet application.

### Viewing and modifying issue details

When you double click an issue, an Issue Window will open displaying the detailed information and allowing to modify the issue.

The Issue Details tab displays the name of the issue, its system properties and the current values of user defined attributes. Name and attributes are editable; you can change a value by clicking on the button in the right part of the box. You can change the order of attributes by selecting Tools → Configure Attributes.

The Issue History tab displays all comments, attachments and changes of attribute values in chronological order. Links in the history are clickable, you can use them to download an attachment, open a remote URL or email address or to find an item with the given identifier (see Smart Links).

You can find text in the history by selecting Edit → Find. You can also select a part of the text using the mouse and copy it to the clipboard using Edit → Copy

To add a comment to the issue, select Issue → Add Comment. The Comment Window will appear allowing you to type the text of the comment or paste it from the clipboard. Select Comment → Send Comment to add the comment to the issue and close the editor window.

The Attachments tab contains a list of all attachments of an issue. You can download an attachment or open it directly in the default application by double clicking it. To add an attachment, select Issue → Add Attachment and select the file that will be uploaded as a new attachment. You can enter an optional description of the attachment.

You can print a report containing the details of the issue, with or without full history of changes, or export it as a document in HTML or PDF format.

### Creating and finding issues

To create a new issue, go to the Folder Window, select Folder → Add Issues and enter the name of the issue to create. The Issue Window will open allowing you to edit the details of the issue.

You can quickly open an issue with the given identifier by selecting Edit → Find Item from the Main Window or the tray icon's context menu. Comments and attachments can also be quickly located using this command. By placing the identifier in a value, comment or description of an attachment, you can easily create links to other issues, comments or attachments.

### Tracking issues

The program can watch selected folders for new and modified issues which match selected filtering criteria. For example you can watch a folder for new bugs and changes to existing bugs that are active and assigned to you. The summary of all watched folders is displayed in the Dashboard tab of the Main Window:

To watch a folder, select it in the Projects tab and select Edit → Folder Watches. Then select filtering criteria which will be displayed in the Dashboard. Watched folders are preriodically updated in the background. You can click on a link in the Dashboard to quickly open the list of issues matching the given criteria.

Watched folders are marked with a small dot in the projects tree. Issues in watched folders are also marked with a dot. Yellow dot indicates new issues, green dot indicates updated issues. The state of an issue is reset when you open it.

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